Shipping
You will be notified by email or phone within 24hrs of your online order to schedule your delivery. Please note that our website automatically generates the best shipping options according to the order weight, content, and shipping address. Any available shipping option can be selected on the check-out page.

In-Store Pick up
You can pick up your order from our Labelle location by selecting “pick up in store” at check out. In Store pick up requires a full online order payment. You will be notified by email or phone when your order is processed and ready to be picked up.

Tailgate
Customers are responsible for any charges incurred for tailgate services. Extra charges may apply for residential deliveries. Équip-Impec will not be liable for tailgate fees.

International Shipping
We do not offer international shipping at this time.

Conditions for Return of an Unused Item or Order Cancellation:
•       The return must be requested within 90 days from date of invoice of the item.   
•       The unit must be in its original packaging (pictures are required).
•       The purchase order number, reason for return, and the serial number(s) of the unit are required.
•       Freight costs must be covered by the end user.
•       A 35% restocking fee will apply.

Conditions for Freight Damage
A thorough physical inspection of the unit(s) is required upon delivery, prior to signing the Bill of loading. Any damages to the box(es), crate(s) or unit(s) must be clearly notated on the Bill of loading. All freight damage cases must be analyzed by Équip-Impc before accepting any return.

Refused Freight
In the event of refused freight, please notify us ASAP if a replacement is required at 819-421-0477.

Concealed Damage:
Concealed damage can only be filed within 5 business days of the unit being delivered.

Provide invoice number, serial number, and pictures of the box, crate and unit in order for the case to be analyzed. (Please note that most of the time, these claims are declined, therefore it is very important the units are inspected before signing the Bill of loadings).